Many businesses haven’t made the critical connection between who they say they are, the employee experience and their customers’ satisfaction. The strength of your brand, level of customer satisfaction and revenue growth relies entirely on the buy-in of your employees. How do companies create buy-in? They walk their talk.
There are eight aspects of the employee work experience that really matter to employees. These are the eight areas that leaders need to focus on ensuring that their actions are aligned with their words.
1. Trusting Relationships
2. Social Cohesion
3. Work Environment
4. Safety and Security
5. Growth and Development
6. Technology and Tools
7. Purpose and Being Valued
8. Organization will be Successful
Tools for Leaders
Self-Assessment: This is a quick check to self-assess how you're doing in those areas of employee experience. Compare notes with other leaders and find opportunities for improvement.
Leader Guide: The leader guide is a more in-depth tool to help you better understand your company's core values and culture and how you're communicating it to others (your 'talk'), and then asks you to 'walk that talk' in a simple decision-making exercise.
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